INTERNET RATE GUARANTEE
Our internet website prices are often discounted from normal prices. The discounted rates are guaranteed subject to the rental policies on this list. Should you cause an exception, the rate may vary. Please print out and bring in your online reservation if possible. On holiday and weekend rentals (April-November) discount coupons are not valid unless authorized by our management in writing.
ADDITIONAL DRIVERS
Two (2) additional drivers permitted per vehicle. A surcharge of $24.99 per day will apply for each additional driver listed on the rental agreement depending on the type of vehicle being rented. Minimum age for additional drivers is: 25 years of age and a Class 5 driver's license is required. Additional drivers between the age of 21 and 24 with a Class 7 driver's license will be charged at $49.99 per day. An extra driver fee will be applied to each additional person printed on the contract, regardless of whether or not that person will be driving the vehicle. The person responsible for payment of the rental must be named on the rental contract with a valid driver license, again regardless of whether or not that person will be driving. Anyone not listed on the rental agreement is not allowed to drive the vehicle. No additional drivers will be removed from the contract after the vehicle leaves our office. All additional drivers are recognized as an additional renter and are subject to terms and conditions of the rental agreement including payment until the vehicle is returned.
HOLIDAY PERIOD
During holiday periods discounts and coupon specials do not apply. Holiday rates might be higher than internet prices and are not discountable. If your reservation is made within 4 weeks of a national holiday the posted internet price is not guaranteed, please call to confirm prices. During certain holiday periods such as Christmas, New Year’s, Easter, Victoria Day, Canada Day, Civic Holiday, Thanksgiving, Labour Day and possibly other holidays, the minimum rental is 4 days. This means that if the vehicle is returned before the 4th day, the charge will still be the full holiday 4-day charge. Due to the many reservation requests made during a holiday period, in order to confirm and hold your reservation, you must call in and give a deposit towards your rental. Without a deposit we cannot guarantee the reservation. For further information please call our office.
HOLIDAY RATES
During a 3 or 4 day holiday period, unless we specifically write otherwise on your contract, the rate quoted to you will not change if you decide to return the vehicle prior to the date/time printed on your contract. For example: if you rent a vehicle during the thanksgiving 4 day holiday period, your rental charge will be the same if you kept the vehicle for 1, 2, 3, or 4 days.
MILEAGE RESTRICTIONS
Please note that all of our exotic and luxury vehicles are limited to a certain amount of kilometers per day, included in the daily price (not more than 100 km per day). Any kilometers driven over the 100 per day will be subject to a mileage charge.
We will be more than happy to create a special package that will include all the necessary kilometers and the appropriate car that you will need, specially priced for you.
AGE REQUIREMENTS
You must carry a class 5 license and/or international drivers permit.
You must be at least 25 years old in order to rent
Please call with your specific situation and we will be happy to help you.
AUTHORIZATION AMOUNT
A pre-authorization deposit amount is required at the time of rental. At Prestige Luxury Rentals, we will authorize your credit card for the amount of deductible on the vehicle you are renting, plus half of the rental price if the grand total amount is larger than the amount of deductible.
CREDIT CARD INSURANCE
Most major credit cards such as amex, mastercard, and visa offer car rental loss damage waiver coverage at no charge or as part of their annual fee to the credit card owner. Call your credit card company and ask them "if you have car rental insurance on your card? If you are covered, you may decline our ldw (loss damage waiver) and you will be covered for collision damages and theft on the rental vehicle with no deductible. Credit card coverage does not cover you for third party liability, accident benefits, bodily injury & direct compensation-property damage, if the renter is unable to provide coverage at time of rental there will be a surcharge applied to the rental agreement. In most cases, luxury and exotic vehicles with an original sticker price of over $65,000 cdn will not be covered by the credit card.
CASH RENTAL
We do not accept cash rentals on any vehicle.
We do however accept cash as payment once your rental is returned.
DEBIT CARDS
We at prestige luxury rentals do not accept debit cards with the visa or mastercard logo on it as a deposit for renting any type of vehicle. We however do accept debit cards as payment once the rental has been returned.
DEPOSIT REQUIREMENTS
You can not rent a car from Prestige Luxury Rentals with a cash deposit. For deposits we accept: Amex, Mastercard, Visa. The deposit amount is determined by the vehicle that you have rented: anywhere from $2500 to $5000. In order to guarantee your online reservation, you must call our office and leave a credit card deposit for the reservation. We will make one courtesy call to the telephone number or the email address that you supply us. Please call our office if you have any questions.
MINIMUM NOTICE RESERVATION
During holiday and weekend periods (as of April 1st and through the year), reservations must be made at least 48 hours before pick-up time in order for your reservation to be valid. Please note that even if you make a reservation and the computer sends you a reservation confirmation, there is the chance that you will not be able to pick up the vehicle you selected at the time you reserved. This is due to the chance that customers renting before you might be extending their rental without notifying us. In order to guarantee your vehicle you must call us with a credit card deposit prior to the company being able to confirm your reservation. If you wish to confirm your reservation please call us at 604 738 4111 with your credit information to make a deposit. This is particularly important when you are trying to reserve within less than 48 hours of your pick-up time. We must have this policy due to the extremely high demand for vehicles during the peak times of the year.
We cannot guarantee your weekend or holiday reservation if you reserve within less than 48 hours prior to pick-up and fail to call in with a deposit on your credit card. In order to confirm, please call us and leave a credit card or cash deposit. Thank you for your understanding and cooperation.
DROP-OFF & PICK UP SERVICE
At Prestige Luxury Rentals we offer free pick-up and return service within the radius of 10 kilometers from our office. We do offer a delivery service during business hours to airports, hotel, residences, offices, or other pre-arranged locations. The charge for this service is determined by the type of vehicle we are delivering and the delivery location. Please call us as soon as you know your delivery time and date, and we will discuss the cost and requirements needed for this service.
DRIVING AREA RESTRICTIONS
We allow most of our vehicles to be driven out of the province of BC with written consent. (Some restrictions do apply). Loss Damage Waiver deductibles may increase or not be available with travel out of the Province of BC. Proof of Liability Insurance must be supplied by the renter when vehicles are driven to the USA; recent changes in the Insurance Act have restricted the use of rental cars in the USA. Out of country surcharges will apply for travel to the USA. We must be told where you are planning to travel to and your furthest destination. We want to make sure that you get the proper vehicle with roadside assistance for your long journey outside the province. Your safety and comfort is our concern.
VEHICLE RETURN HOURS
We DO NOT allow after hours vehicle drop off at our location. However, knowing that all customer needs can not always be met during business hours we have a secure key drop box located at the front of the building for your convenience. Please be advised that any vehicles dropped off after business hours will be charged a fee and are the responsibility of the RENTER until the next business day. The RENTER will be responsible for damages and/or the loss of the vehicle.
DO NOT LEAVE THE KEYS IN THE IGNITION.
GASOLINE REFUELING
Our policy for refueling gas is very simple. Please return the vehicle with the same gasoline level as when you took the vehicle. The fuel level amount will be printed on your contract and checked physically when the inspection is completed on check out. If you return it with less gasoline, we will charge you $2.50/litre used. So, please check your gas level before returning the vehicle.
HOLDING YOUR RESERVED VEHICLE
We at Prestige Luxury Rentals will hold a confirmed vehicle reservation for ONLY one (1) hour past the scheduled pick-up time. Since there is usually such a high demand for vehicles, SUV's, in Vancouver, we ask you to please call us at 604 738 4111 if you are going to be late by more than one (1) hour.
INTERNATIONAL DRIVERS
International drivers are welcome. We DO ACCEPT foreign driver licenses from most countries. International driving permits are accepted along with current photo ID and Passport. Drivers with foreign licenses will be required to have a current photo ID and passport in order to rent a vehicle. Photocopies of all ID will be taken at time of rental.
LATE HOURS / CHARGES
All rentals cars in Vancouver are calculated by a 24-hour clock. There is a ONE (1) HOUR GRACE period. But, if you exceed the 24 hour period by more than one (1) hour, per hour late charges will apply to each hour late (starting from the first late hour) until you reach the daily rate. When the total late fee reaches the additional day rate, you will be charged only an additional day. The late fee policy will then apply on the next day if needed. In addition you will be charged the hourly rate until you reach the daily rate. If there are any questions regarding overtime, please call us and we will be happy to help you.
MANAGEMENT OVERRIDE
In some cases when renting a car, the customer might have needs or concerns regarding one or more of our policies. This is understandable. At Prestige Luxury Rentals we are here to help. An owner or manager will always be available to speak with you regarding any policies that do not meet your needs. Your satisfaction is our concern.
PAYMENT METHODS
Prestige Luxury Rentals accepts the following methods of payment: Cash, Debit Card, Traveler checks, Visa, MasterCard, Amex.
ROADSIDE ASSISTANCE
Many of our vehicles carry roadside assistance from the manufacturer. Roadside assistance means you can feel safe and secure driving a vehicle from Prestige Luxury Rentals. You can also be assured that should a problem occur (even something as minimal as a flat tire), you are just a phone call away from help.
General Motors Roadside
Mercedes Benz Roadside
BMW Roadside
Nissan Roadside
Infiniti Roadside
Mazda Roadside
Ford Roadside 1-800-268-6800
1-800-387-0100
1-800-332-4269
1-800-A387-0122
1-800-363-4520
1-877-41MAZDA
1-800-665-2006 Chrysler Roadside
Lexus Roadside
Toyota Roadside
Acura Roadside
VW Roadside
Audi Roadside
Porsche Roadside 1-800-363-4869
1-800-265-3934
1-888-TOYOTA8
1-800-565-7587
1-800-411-6688
1-800-411-9988
1-800-PORSCHE Honda Roadside
Mitsubishi Roadside
Hyundai Roadside
KIA Roadside
Volvo Roadside
Land Rover Roadside
Jaguar Roadside 1-800-465-7587
1-888-57MITSU
1-800-268-9958
1-877-542-2886
1-800-263-0475
1-800-461-2325
1-800-265-1695
SPECIAL EQUIPMENT
Child safety seats are available. We understand that many people travel outside Vancouver with young children. We are proud to say that we carry a full stock of child and infant seats, only $15 per day.
NO TOWING
Please note that we DO NOT allow any vehicles in our fleet to tow any trailer. Nothing is allowed to be connected or hitched to our vehicles at any time! This is a safety policy.
UNDERAGE DRIVERS
Our minimum age requirement is 25 years of age on regular class vehicles with a regular Class 5 driver’s license and 25 years of age on luxury vehicles.
CAR COLOR OR MODEL
We will always try to give you a specific color or model of car, but we CANNOT guarantee that a specific car will be available. However, you will get a similar car in the car class you reserved.
LOSS DAMAGE WAIVER (LDW) AND SURCHARGES
For an additional charge, there will be optional vehicle protection available to cover the renter’s financial responsibility for damage or loss to the vehicle. This coverage, LDW (Loss Damage Waiver) is optional and may be declined providing you can supply valid coverage. There are several options that you might have. Many credit cards today give car rental insurance at no charge. Your own automobile policy from home might also cover car rentals. It is wise to call these institutions and inquire if you have car rental insurance for non-owned automobiles. If you do have this insurance, then you do not and should not purchase insurance from us. If you have a debit or bank card, these cards DO NOT cover car rentals. Also, 12 passenger vans, commercial vans, full size SUVs, and some sports cars are NOT covered by any credit cards. If you rent a one of the above vehicles and do not supply your own insurance, you will be required to purchase LDW coverage in order to reduce your exposure to extreme potential losses. If you need further explanation, we will gladly discuss it with you.
GPS NAVIGATION DVD
Some of our vehicles are equipped with GPS Navigation, which operates via a navigation DVD that we supply with the vehicle. If the vehicle is returned without the navigation DVD, the renter will be charged for a replacement DVD. The price of the DVD varies between $500 to $800 CDN, depending on the vehicle. Please do not remove the DVD from the special DVD player.
RIGHT TO MONITOR
Prestige Luxury Rentals has the right to monitor and locate the vehicle through remote tracking devices or otherwise. The company has the right to disable and repossess the vehicle without demand at your expense at any time if illegally parked, used in breach of the geographic driving restrictions or used in violation of any law, payment obligations under the Agreement or the vehicle appears to be abandoned. Renters may be responsible for additional charges if it appears that the vehicle was driven in a dangerous or reckless manner.
PERSONAL ACCIDENT INSURANCE (PAI)
Personal Accident Insurance (PAI) provides accidental death and dismemberment coverage to the renter and all passengers in the car:
* The renter is covered up to $100,000.00 for accidental death, 24 hours a day during the rental.
* The passengers are covered up to $10,000.00 for accidental death.
PAI provides the renter with up to $50.00 towards Emergency Road Service for:
* Battery service
* Changing of tire from rack to wheel
* Cold weather starts
* Delivery of gas to stranded vehicle
* Key Lock Service
* Mechanical first–aid service
* Rescuing vehicle from ditch, snow or mud while in the car
* Cold weather starts
* up to $50.00 towards Mechanical Breakdown Towing to take the vehicle to the nearest service establishment for repairs.
* up to $100.00 towards Collision Towing if the vehicle is disabled due to an accident.
* up to $100.00 in Emergency Transportation funds to help cover necessary transportation costs.
DRIVING RULES & REGULATIONS IN BC
BC law requires that when you are traveling in a motor vehicle, the driver and all passengers must wear their seat belts at all times. Children weighing less than 50 pounds must be secured in a child safety seat. Driving while under the influence of alcohol or drugs is a serious offense in Canada. A person is considered legally drunk when his or her blood alcohol level reaches .08%. It is illegal for anyone less than 19 years old to consume alcohol in any quantity at any time in BC. In BC, parking meters and painted curbs are in operation and are closely monitored 24 hours a day by the authorities. Citations and fines are expensive; to avoid them, be sure to read all parking signs carefully before parking your vehicle.
AGE REQUIREMENTS
* Minimum Age: 25
* All drivers must have a valid class 5 driver’s license and full coverage insurance
* Drivers under the age of 25 are subject to an underage fee of $50 per day
ADDITIONAL DRIVERS
* Minimum Age for Additional Drivers: 21
* Must have valid class 5 driver’s license and full coverage insurance
* Additional Driver fee applies
DRIVING AREA RESTRICTIONS
* Vehicles are not allowed across the Mexico border
NON-SMOKING POLICY
Prestige Luxury Rentals encourages a smoke free environment when inside of any of our meticulously detailed vehicles. If a client chooses to smoke the rental agreement will be assessed a cleaning fee.
TERMS + POLICY call and make a reservation: 604 738 4111 |    |   |
